Frequently Asked Questions

Find answers to common questions about our products, ordering, shipping, and customer service. We're here to help make your shopping experience smooth and straightforward.

Can I Change My Shipping Address?


Need to update your shipping address? No worries!

If your order hasn’t been shipped yet, contact us right away with your order number and the new address.

Once an order is on its way, we can’t guarantee changes, but we’ll do our best to assist or help you contact the courier.

Tracking Your Order

As soon as your order ships, you’ll receive an email or SMS with your tracking details.

You can:


  • Click the link provided, or

  • Enter the tracking number on the courier’s website for real-time updates.

If you didn’t receive tracking info, just let us know — we’ll resend it.

Think Your Order Is Missing?

If you’re concerned your order is lost:


  1. Double-check your tracking updates.

  2. Look around your property and ask neighbors.

  3. Confirm the shipping address on your order.

  4. Contact us so we can investigate with the courier.

We’re here to help resolve the issue quickly — whether that means locating the package or arranging a replacement/refund (depending on the case).

What Payment Methods you Accepted

We offer secure and flexible payment options, including:


  • Visa, Mastercard, AMEX

  • PayPal

  • Apple Pay & Google Pay

  • Shop Pay

  • Afterpay/Klarna (where available)

  • Other region-supported methods at checkout